Every customer answered.Every request on track.
Try it yourself
Customers call your number, talk on your website, chat or email. Your AI support agent answers, raises a ticket they can quote, checks on the ones they already have, and passes the conversation to your team when a person is needed.
Get startedOn every call, chat and email
- Answered from your own help pages
- Recorded as a ticket with a number
- Handed to a person when it needs one
Nothing falls through the cracks
A call nobody wrote down, an email that sat for a week, a customer who had to explain everything twice. This is where each of them is caught now.
Every customer gets an answer, on any channel.
Calls to your number and from your website, chats, emails and your contact form are answered by your support agent, in your words and from your own help pages.
Every request becomes a ticket.
Each request gets a short number the customer can quote. Calling back to ask how it is going works: the agent finds it and says where it stands.
A person takes over when it matters.
When a customer is upset, asks for a person or needs something the agent cannot do, the conversation goes to your team with the ticket and everything said so far.
Response and resolution targets, on the clock.
Set how quickly tickets must be answered and solved, by priority and in your opening hours. Tickets about to miss a target are raised before they do.
The right ticket reaches the right people.
Teams, routing rules, automations and saved replies keep tickets moving, and suggested replies and summaries help your team answer faster.
Every conversation, on record.
Calls with transcripts and recordings, chats and emails are kept with the tickets they belong to, so anybody can pick one up and see the whole story.
Set it up your way
You choose the numbers, the channels, what the agent answers from and when it hands over. Change any of it whenever you like.
Phone and website calls
Get a number for your agent and let customers call it, or talk to it from your website.
Chat, email and forms
Add a chat window and a contact form to your site, and connect your support mailbox.
Your own knowledge
Add help pages and documents; the agent answers from them and says when it does not know.
Your team, in the loop
Assign, reply, add notes and take over from the agent whenever you need to.
See how support is going
Volume, response times, resolution, satisfaction and how much the agent solved on its own.
An API for your other tools
Read and update tickets from your own software, and get told when they change.
Answering in three steps
Set up your agent, open your channels, and let it answer. Your team steps in when it is needed.
Set up your agent
Give it a name and a greeting, add your help pages, and choose how it should hand over.
Open your channels
Get a phone number, add the chat and form to your website, and connect your support email.
Customers get answers
The agent answers and raises tickets; your team follows them, takes over and closes them.
Questions people ask before switching it on
Is yours not here? Write to us and we will answer it.
Contact usOn a phone number you get here, by calling from your website, in a chat window on your site, by email to your support address and through a contact form.
Want to know more? Ask for an invitation
The AI Support Agent is by invitation for now. Tell us who you are and how your customers reach you today, and if your request is approved you will get an invitation by email.
Tell us who you are
Your name and email, and, if you like, your business and what gets in the way of answering customers today.
A person reviews it
Not a mailing list. Somebody from the team reads every request.
You get an invitation by email
If it is approved, the email has a link to set up your account and your first support agent.
- Approved requests get an invitation by email
- Never added to a mailing list
Your next customer could already have an answer.Get startedGet started
- Answers from your own help pages
- Your team steps in whenever it is needed